Returns Policy


If you are not completely satisfied with your order, you can return it to us for a full refund within 30 days. The goods must be unworn and be in their original packaging.

You can download and print our returns form here. Put this form in the parcel before you return the goods to us.

If you do not have to access a printer please include a handwritten note stating your Order Number, Name and the reason for your return.


We do not offer exchanges on any item unless it is faulty. If you require a different item, please reorder.


Due to hygiene reasons we also cannot exchange or refund earrings or any pierced item (belly rings or nose rings) unless they are faulty.  Please note that this does not affect your statutory rights.

It is advisable to send the item by Tracked Delivery, for your records. Once the item is received, we will e-mail within 3 working days of receipt.

If the item is unsuitable, delivery charges for the return of item will not be reimbursed. If the item is faulty, then delivery charges will be reimbursed along with refund or exchange.

Please send items back to Rosy & Ivy, 32 Reddington Dr., Slough, SL3 7QX